Refund Policy

Last updated: July 2026

Preview before you pay

Every card can be previewed in full before payment, and you can download a free watermarked copy to check the layout, spelling and print size. Please use it — it is the best way to be sure the card is right before you buy.

Digital goods — general rule

Because card designs are digital files that can be reproduced after download, we are unable to offer refunds once you have downloaded your file. You are told this at checkout, before paying: delivery begins immediately, which ends the 14-day right of withdrawal under UK/EU consumer law (Directive 2011/83/EU, Article 16(m)).

When we do refund

We issue a full refund if:

• You were charged but never received a usable file.
• A technical error on our side prevented you from downloading your card.
• The finished PDF does not match the preview you approved.

To request a refund, email hello@designkompanie.com within 14 days of purchase. Include the email address you paid with, or forward the receipt we sent you — that is enough for us to find the payment.

If you closed the tab before downloading

Your order is safe. We email a download link to the address you entered at checkout as soon as payment completes, and that link keeps working — you can use it whenever you need the card again.

If the email has not arrived, check your spam folder first, then write to hello@designkompanie.com from the address you paid with and we will resend it.

Print & ship orders

For print-and-ship orders, cancellations must be requested within 1 hour of purchase. Once your card has entered production, we cannot cancel or refund the print portion.