Terms of Service

Last updated: August 2026

1. Digital goods

Upon payment you receive a non-exclusive, non-transferable licence to print and use the purchased card design for personal or commercial gifting purposes. The design files remain the intellectual property of DesignKompanie.

2. No refunds after download

Because card designs are digital files that can be reproduced instantly, we do not offer refunds once your download has been accessed. Refunds are issued at our discretion for generation failures on our side. See our Refund Policy for full details.

3. Acceptable use

You must not use the service to generate content that is offensive, defamatory, or in violation of any applicable law. AI-generated content must comply with our Acceptable Use Policy.

4. What you upload, and what you promise about it

We use your photo solely to generate the card design and do not share it with third parties other than our AI processing partner (FAL AI). Photos are automatically deleted after 30 days.

By uploading an image or submitting text, you confirm that:

you own it, or hold all rights and licences necessary to use it in the way this service will use it, including any copyright held by the photographer rather than the subject;
you have obtained all necessary consents, waivers and permissions from every identifiable living person who appears in it, including a parent or guardian where that person is a child; and
its use will not infringe any copyright, trademark, right of privacy, right of publicity, or other right of any third party.

You grant us a limited licence to store, reproduce and adapt what you upload strictly for the purpose of producing and delivering your order, and for no other purpose. We take no marketing or portfolio rights in your uploads.

5. Indemnity

You agree to indemnify and hold harmless DesignKompanie and its personnel against any claim, demand, loss, liability or reasonable legal cost arising from content you supply — including any allegation that it infringes a third party’s intellectual property, or that it uses someone’s image or likeness without their permission. This clause survives completion of your order.

6. We may decline an order

We may refuse, cancel or refund any order, at any point before or after payment, where the content submitted breaches these terms or our Acceptable Use Policy, or appears to us to do so. We may do this without giving reasons, and a refusal is not an assessment of you. Where we cancel an order you have paid for and have not yet delivered it, we refund it in full.

We are not obliged to review, screen or monitor what you submit, and any checks we do run are for our own purposes and are not a warranty that your content is lawful or cleared for use. Responsibility for that rests with you under section 4.

7. Copyright complaints and takedowns

If you believe something we have produced or displayed infringes your copyright, contact us at hello@designkompanie.com with the subject line “Copyright complaint”. Please identify the work you say has been infringed, the page or order in which it appears, your contact details, and a statement that you hold the right in question or are authorised to act for whoever does.

We aim to acknowledge within two working days and to act on well-founded complaints promptly. Where a complaint is upheld we remove the content and, where the order has not been delivered, cancel and refund it.

8. Limitation of liability

DesignKompanie is not liable for any indirect, incidental, or consequential damages arising from use of the service. Our total liability is limited to the amount paid for the order in question. Nothing in these terms limits liability that cannot lawfully be limited.

9. Contact

Questions about these terms: hello@designkompanie.com